Forensic Service Providers
Manage every case with precision, efficiency and compliance
Role Breakdown
Case Process Flow
Why Trust Lima Case Management?
Case Studies
Lima Forensic Case Management® gives forensic service providers the visibility and control needed to deliver high-quality services. From intake to reporting, every case stays organised, securely documented and audit ready.
Whether you handle digital, physical or chemical evidence, Lima supports the full case lifecycle with transparency, speed and compliance built in.
Trusted by Clients and Partners
Independent forensic labs and consultancies around the world rely on Lima to manage caseloads, meet accreditation standards and deliver for their clients.
Role Breakdown
Role Breakdown for Forensic Service Providers
Submissions Officers & Administration
Role: Responsible for the initial receipt, documentation, and triage of forensic exhibits submitted for analysis. They serve as the first point of contact between external agencies and the laboratory, ensuring the secure and accurate intake of evidence in line with legal, operational, and quality standards.
Lima Benefits:
Examiners
Role: A Forensic Examiner is responsible for the scientific analysis and interpretation of evidence in support of criminal and civil investigations. Operating across specialist disciplines such as biology, chemistry, trace evidence, fingerprints, firearms and more, they apply validated forensic techniques to identify, recover, and report evidential material in accordance with legal standards and laboratory protocols.
Lima Benefits:
Streamlined Case Allocation and Visibility
Examiners can immediately view all their assigned cases, exhibits, and deadlines via a personalised dashboard.
Workflows are automatically sorted by urgency, forensic discipline, or court date, helping examiners manage workloads effectively.
Each case includes clearly defined examination tasks, reducing ambiguity and administrative overhead.
Technical and Scientific Quality Control
Ensures only approved, validated methods are used for examinations, with linked SOPs and method references.
Examiners can access their own training records and limitations, helping managers assign suitable cases.
Built-in checks reduce the likelihood of omitting required steps or inputting conflicting conclusions.
Efficient Exhibit Handling and Tracking
Enables seamless check-in/check-out of exhibits, with automatic location tracking across the lab.
Every interaction with an exhibit is recorded, eliminating manual paperwork and ensuring full chain of custody.
Examiners can mark stages of analysis as complete, keeping stakeholders informed in real time.
Standardised scientific report templates (customised by discipline) reduce time spent formatting and improve consistency.
Case details (e.g., submission date, submitting officer, exhibit references) are auto-filled to minimise errors.
Internal peer reviews and supervisor sign-offs can be managed electronically, speeding up turnaround.
Compliance and Accreditation Support
ISO/IEC 17025 Alignment: Lima enforces documentation, decision-making trails, and peer reviews necessary for compliance.
Full case history, including notes, results, and communications, is preserved in one place for inspection.
Simplified Reporting and Documentation
Standardised scientific report templates (customised by discipline) reduce time spent formatting and improve consistency.
Case details (e.g., submission date, submitting officer, exhibit references) are auto-filled to minimise errors.
Internal peer reviews and supervisor sign-offs can be managed electronically, speeding up turnaround.
Improved Interdepartmental Collaboration
Case notes, queries, and decisions are stored centrally, avoiding siloed email threads or missing context.
Examiners working on different aspects of a case (e.g., biology and trace) can easily see each other’s inputs and avoid duplication or delay.
Alerts notify examiners of urgent cases, pending reviews, or updated information.
Performance and Workload Tracking
Examiners’ activities are tracked automatically, supporting personal workload analysis and resource planning.
Individual and team metrics (e.g., case output, average turnaround times) support performance reviews and continuous improvement.
Laboratory Supervisors & Managers
Role: Laboratory Supervisors and Managers are responsible for overseeing the day-to-day and strategic operations of forensic laboratories. They lead and support scientific teams, ensure compliance with quality standards (e.g., ISO/IEC 17025), manage workflows and resources, and liaise with stakeholders to ensure efficient, accurate, and legally compliant forensic service delivery.
Lima Benefits:
Real-Time Operational Oversight
Lima presents supervisors with up-to-date dashboards showing lab-wide activity open cases, pending tasks, turnaround times, and overdue work.
Enables managers to view individual examiner caseloads and team capacities, supporting smarter resource deployment.
Early identification of bottlenecks or delays allows proactive intervention.
Workflow Automation and Escalation Handling
Automatic alerts for overdue or critical tasks allow rapid escalation to supervisors for resolution.
Built-in peer review and supervisory sign-off steps are enforced before case closure or statement issue.
Managers can intervene early to prioritise urgent exhibits or reroute complex cases for expert review.
Staff Management and Resource Allocation
Managers can allocate or reassign cases and exhibits based on availability, priority, examiner competence, or specialisation.
Integration with workforce calendars helps avoid allocation conflicts and ensures coverage for critical roles.
Time-on-task and case closure metrics allow accurate performance reviews and staff development planning.
Knowledge, Training, and Competency Tracking
Track examiner qualifications, training history, and authorised methods, helping ensure the right person handles each case.
Alerts flag when examiners are due for re-assessment or when method access requires refreshing.
New starter activity and audit response participation can be logged and reviewed centrally.
Quality Assurance and Compliance
Full logs of user actions, decisions, and data changes support internal audits and external inspections (e.g., UKAS).
Managers can ensure only validated tools are used, track method versions, and restrict unauthorised techniques.
Document and Version Control
All forms, and report templates are stored with version control and linked to workflows.
Ensure staff are always working with the most current document version, reducing risk of error.
Reporting and Management Information (MI)
Generate reports on KPIs such as turnaround times, case volumes by discipline, case outcomes, or examiner productivity.
Real-time SLA tracking ensures contract compliance and helps mitigate reputational or legal risk.
Managers can quickly extract case status summaries or generate progress snapshots for stakeholder reporting.
Improved Stakeholder Engagement
Managers can confidently answer police, legal, or commercial client queries using real-time case status data.
Full record of case actions, decisions, and communications enables quick resolution of client concerns or challenges.
Demonstrating a structured, compliant, and data-backed operation enhances professional credibility.
Case Process Flow
Forensic Service Providers
Step 1
Case Initiation
Automatically generates a unique case ID for each incident, investigation, or client engagement.
Logs critical case information including incident type, scope, client details, and SLA requirements.
Assigns cases to analysts or teams based on expertise, urgency, and resource availability.
Step 2
Evidence Collection & Management
Log and manage digital artefacts, system images, user data, logs, and endpoint assets.
Assign evidence collection tasks for on-site, remote, or cloud-based environments.
Maintain strict chain of custody and documentation throughout the collection process.
Securely store and catalogue all collected evidence in Lima with full audit traceability.
Ensure preservation of volatile or sensitive data in line with incident response best practices.
Step 3
Evidence Analysis
Conduct forensic analysis within Lima using standardised methodologies and approved tools.
Integrate with specialist platforms to streamline technical workflows.
Store and structure analysis outputs, screenshots, logs, and artefacts for easy case navigation.
Assist analysts and consultants in drawing clear, defensible conclusions based on the evidence reviewed.
Step 4
Documentation & Reporting
Automatically log all examiner activity and procedural steps throughout the lifecycle of the case.
Use pre-configured report templates to produce consistent, high-quality deliverables.
Record key findings and analysis notes in a structured format suitable for legal and regulatory use.
Generate client-ready reports that meet court standards, contractual obligations, or consultancy outputs.
Step 5
Review & Quality Control
Facilitate technical and managerial peer reviews to ensure report accuracy and evidential integrity.
Apply configurable QA checks to align with internal SOPs, FSR ISO 17025, and accreditation requirements.
Track quality review outcomes and approval status within Lima for full auditability.
Support compliance with both internal governance and external audit expectations.
Step 6
Presentation
Prepare case files, reports, and supporting documentation for submission to clients, courts, or regulators.
Provide structured access to case materials for legal teams, expert witnesses, or disclosure officers.
Enable seamless retrieval of exhibits and findings during legal proceedings or expert testimony.
Support forensic consultants in presenting clear, defensible findings in written or oral form.
Forensic Case Management
Why Trust Lima for your Forensic Case Management?
Built for High-Volume Caseloads
Handle multiple client cases simultaneously with robust workflows, user assignment, and progress tracking.
Exhibit-Level Control
Track every exhibit and sub-exhibit with complete chain of custody and evidence-level audit logs.
Seamless Client Communication
Share updates, reports, and timelines with clients securely through role-controlled access.
Accreditation-Ready Architecture
Align with ISO 17025, ILAC G19, and other forensic standards with built-in audit trails and validation tools.
Fully Customisable Templates
Tailor workflows, lab forms, and reporting templates to meet your exact service offerings.
Cross-Discipline Flexibility
Support digital, trace, biology, toxicology, and other forensic disciplines under one unified case system.
Case Studies
Forensic Service Provider Case Studies
Protegga Launches Lima Forensic Case Management®
Lima is an end-to-end solution for Computer Forensic Service Providers and High Tech Crime units that enable practitioners to manage all aspects of a case. Lima is a complete, time-saving forensic software solution that is exclusively designed for and developed by digital forensic experts.
Rocky Mountain Information Network (RMIN)
Part of what we were looking for was a company that was easy to deal with and was sensitive to our needs. We wanted an affordable, customizable software solution that we could build upon, not be forced to adjust to.
Lima Solution Transforms Case Management at North Yorkshire Police
The versatility and bespoke nature of our tried-and-tested case management system makes Lima an attractive solution for Digital Forensics Units (DFU’s) and High-Tech Crime Units (HTCU’s) all over the world. Teams can satisfy their need for a robust system, as well as track continuity and chain of custody of evidence.
Protegga Launches Lima Forensic Case Management®
Lima is an end-to-end solution for Computer Forensic Service Providers and High Tech Crime units that enable practitioners to manage all aspects of a case. Lima is a complete, time-saving forensic software solution that is exclusively designed for and developed by digital forensic experts.
Rocky Mountain Information Network (RMIN)
Part of what we were looking for was a company that was easy to deal with and was sensitive to our needs. We wanted an affordable, customizable software solution that we could build upon, not be forced to adjust to.
Lima Solution Transforms Case Management at North Yorkshire Police
The versatility and bespoke nature of our tried-and-tested case management system makes Lima an attractive solution for Digital Forensics Units (DFU’s) and High-Tech Crime Units (HTCU’s) all over the world. Teams can satisfy their need for a robust system, as well as track continuity and chain of custody of evidence.
Testimonials
Discover What People Think About Us
The Lima team went over and above to answer all our questions so we could make an educated decision on what solution was best for us. They also spent the time to understand our workflow and offered suggestions on how to optimise our use of their solution.
Lima will transform the working of North Yorkshire Police’s Digital Forensics Unit. Not only staff will go paperless and ensure everything is recorded electronically and efficiently, but we will be able to manage cases at exhibit level and ensure we can finally manage all aspects of a case.
In addition to using Lima within our Digital Forensics Laboratory, I also utilise it across our Cyber Security and Professional Services operations. For any investigation, having a robust timeline feature to document notes, procedures, and asset management is essential. A comprehensive, end-to-end case audit trail is invaluable for all types of cases, providing significant benefits to our clients.
Previous experience of working with IntaForensics has laid a firm foundation for a good working relationship, both with the company and the product. The support with Lima has been very good.
Answering Your Questions
FAQs: All You Need To Know
Can Lima help us prepare for ISO 17025 audits or reaccreditation?
Is Lima suitable for both digital and physical forensic disciplines?
How does Lima support client confidentiality and data protection?
Can we brand Lima for our own consultancy or lab?
Yes. We offer branding and white-labelling options, so your clients interact with a case management platform that reflects your company identity.
What’s the onboarding process like for smaller or growing labs?
Contact us
Address: The Courtyard, Eliot Business Park, Nuneaton, Warwickshire, CV10 7RJ
Phone: 0247 77 17780
US Toll Free: +1 855 7177 677
Sale Support: sales@intaforensics.com